Cancellation policy
1. Free cancellation
You can cancel or amend your booking free of charge up to 24 hours before your scheduled pick-up time. Any payment already made will be refunded in full.
2. Late cancellation
If you cancel less than 24 hours before your scheduled pick-up time, 50% of the total booking price will be charged.
3. No-shows
If we are unable to meet you or your vehicle at the agreed time and place, and we haven't been notified, the booking will be treated as a late cancellation and 50% of the booking price will be charged. If we have to wait or contact you repeatedly, the full amount may be charged.
4. Flight delays and changes
Flight delays are not treated as cancellations. Please let us know your new arrival time as soon as possible and we will adjust your pick-up at no extra cost, subject to driver availability.
5. How to cancel
Cancellations must be made by email or WhatsApp using the contact details in your booking confirmation. The time your cancellation is received is the time used to calculate any charge.
6. Cancellation by Home James
If we have to cancel for any reason (for example, severe weather or driver unavailability), you will receive a full refund, and we will help you find an alternative where we can.
7. Refunds
Where a refund is due, it will be returned to the original payment method within 5-10 working days.